Research article    |    Open Access
International Journal on New Trends in Education and Their Implications 2015, Vol. 6(3) 165-173

International Student Satisfaction of Antalya International University Students

Engin OZTURK, Ibrahim Halil CANKAYA

pp. 165 - 173

Publish Date: July 31, 2015  |   Single/Total View: 0/0   |   Single/Total Download: 0/0


Abstract

Student satisfaction is crucial for educational institutes, especially universities. This study utilizes “Net Promoter Score”, which is a management tool that can be used to gauge the loyalty of a firm’s customer relationships. It serves as an alternative to traditional customer satisfaction research. Although criticized, it has been widely used mainly because of its simplicity and practicality. Another reason that leaded to this method is that it has been utilized in “Key influencers of international student satisfaction in Europe” reports prepared 3 times by StudyPortals since 2011 (www.studyportals.eu) which has more than 1200 participating universities in 40 countries in its Student Experience Exchange Platform (STeXX) project funded by the European Union in 2010‐2011, forming a basis of comparison for the outcomes of the research. This research aims to reveal the international student satisfaction of Antalya International University students.

Keywords: Student satisfaction, Mobility, Higher education, International education


How to Cite this Article?

APA 7th edition
OZTURK, E., & CANKAYA, I.H. (2015). International Student Satisfaction of Antalya International University Students. International Journal on New Trends in Education and Their Implications, 6(3), 165-173.

Harvard
OZTURK, E. and CANKAYA, I. (2015). International Student Satisfaction of Antalya International University Students. International Journal on New Trends in Education and Their Implications, 6(3), pp. 165-173.

Chicago 16th edition
OZTURK, Engin and Ibrahim Halil CANKAYA (2015). "International Student Satisfaction of Antalya International University Students". International Journal on New Trends in Education and Their Implications 6 (3):165-173.